Frequently Asked Questions
FAQ
FAQ - Frequently Asked Questions
Logistics & Transport
Which countries do you serve?
We deliver throughout Europe, focusing on the Netherlands, Belgium, Germany, France, Austria and Spain.
Which vehicles do you use?
We work exclusively with modern Mercedes-Benz vehicles of up to 3.5 tonnes, including refrigerated vans, tail-lift vans and Sprinter Long models.
Do you offer refrigerated transport?
Yes, we have controlled-temperature refrigerated trucks for transporting perishable goods.
Can you provide ADR transport?
Yes, we are fully certified for ADR transport and have certified drivers.
Do you do express transport?
Yes, we offer rush deliveries and dedicated rides within the Netherlands and Europe.
Are you available for night and weekend deliveries?
Yes, we work 24/7, including nights and weekends.
Can you make deliveries in zero-emission zones?
Yes, our fleet includes electric vehicles with access to environmental zones.
Do you transport pallets?
Yes, we transport pallets, boxes, crates, equipment and various industrial loads.
How quickly can you deploy a vehicle?
In most cases within a few hours, depending on location and availability.
Do you offer "door-to-door" deliveries?
Yes, all our services are completely door-to-door.
Prices & offers
How do I request a quote?
You can easily fill in a form on our website or contact us by e-mail or phone.
How soon will I receive a price offer?
We usually send a price proposal within 30 minutes to 2 hours.
Are prices calculated per kilometre or hour?
We offer both options, depending on the assignment.
Are there extra charges for rush deliveries?
Yes, emergency rides may have a surcharge - this will be clearly communicated in advance.
Do you offer fixed rates for regular routes?
Yes, we can offer long-term contracts and fixed rates.
Cargo & Safety
Are my goods insured during transport?
Yes, we have full transport insurance and cargo insurance.
Can you transport sensitive or valuable goods?
Yes, we offer additional secure logistics and ADR options.
Are temperatures monitored in refrigerated trucks?
Yes, we constantly monitor temperature and can share reports if required.
What is the maximum load capacity?
Up to 3.5 tonnes gross vehicle weight. Exact load capacity depends on vehicle type.
Do you help with loading and unloading?
Yes, we have tailgate vehicles and assist with safe loading and unloading operations if required
Cooperation with companies
Do you work with freight forwarders?
Yes, we actively cooperate with Dutch and European forwarders.
Can we book a permanent car with you?
Yes, we offer dedicated trucks with permanent drivers.
Do you offer contract logistics?
Yes, we support fixed routes, daily contracts and project logistics.
Can you also deliver small shipments?
Yes, we transport small parcels as well as pallet loads.
Careers & Drivers
Do you recruit drivers?
Yes, we are constantly looking for professional drivers.
What languages should drivers speak?
Preferably Dutch, Polish or English.
Are drivers being trained?
Yes, we offer in-house training and support with ADR certification.
Can I get a Dutch employment contract?
Yes, for drivers living in the Netherlands, we offer a contract according to Dutch labour law.
How is the schedule determined?
The schedule is planned individually - day or night shifts possible.
What is the starting salary for drivers?
From €15 gross per hour, according to CAO Transport & Logistiek Nederland, with allowances and growth opportunities.
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