Frequently Asked Questions
FAQ
FAQ - Frequently Asked Questions
Logistics & Transport
Do you have a vehicle available during the day?
Our Mercedes-Benz Sprinter is currently being used for night transport. Additional day trips are possible provided the route, time windows, and driver deployment align with the existing schedule. Please contact us for current availability.
Can we discuss a recurring day route?
Yes. Send the desired days, frequency, route, and cargo details. We will assess what structural deployment is possible and discuss the arrangements with you.
What vehicle do you drive yourselves?
We deploy a Mercedes-Benz Sprinter in the class up to 3,500 kg permissible maximum mass. This is the maximum permissible total mass of the vehicle including load, not the maximum weight of the load.
How much goods can you bring?
That depends on the available payload, the dimensions, and the load of the vehicle. Send the weight and dimensions of your goods; we will confirm in advance whether the shipment fits.
Do you offer L4 vans and refrigerated transport?
Through partners, we can discuss additional capacity, including Mercedes-Benz L4 vans and refrigerated vehicles. This deployment is confirmed per assignment.
In which countries are you active?
Our activities focus on the Netherlands and Germany. Other destinations can be discussed upon request, possibly through cooperation partners.
Do you hold a NIWO Euro license?
Yes. SIPB-GROUP BV holds a Euro license granted by the NIWO. Our license number is 0487590000, our NIWO code number is 48759, and our Chamber of Commerce number is 99213001. You can view the document and verify the registration via the Documents page.
Which insurance applies to my shipment?
The applicable insurance and coverage depend on the type of transport, the goods, and the policy conditions. Relevant insurance information is available upon request. Please discuss special or additional coverage with us in advance.
Is an online request immediately a booking?
No. First, we assess the feasibility and make agreements regarding price and schedule. The assignment is confirmed separately in writing.
How quickly will we receive a response?
We will respond as soon as possible after reviewing your request. For urgent questions, you can call us directly.
Who is performing the ride?
Can I request transport with a tail lift?
Is your question not listed? Contact SIPB-GROUP BV. We would be happy to discuss your transport request.